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Technical Support Engineer

Req ID:  81760
Location: 

Bangalore, Karnataka, India

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

 

Job Summary:

We are seeking a skilled and proactive Technical Support Engineer to provide operational support for our products, with a strong focus on networking and cloud-based infrastructure. This role is critical in ensuring high availability, performance, and stability of the product in a live environment. Experience with network monitoring and a basic understanding of video headend technologies is a strong plus.

 

How You will Help us connect the world:

  • Adhere to organizational policies.
  • Respond proactively to alerts and incidents.
  • Provide on-call support as required.
  • Deliver technical support to internal and external customers through phone, email, CRM, and other tools.
  • Support internal users and engineering teams by analyzing system behavior, logs, and performance metrics.
  • Participate in root cause analysis and post-mortem reviews for critical incidents.
  • Document technical findings, standard procedures, and platform behavior for internal knowledge sharing.
  • Assist in maintaining and troubleshooting cloud-based infrastructure (AWS, GCP, Azure).
  • Collaborate with geographically dispersed cross-functional teams.
  • Ensure speed, accuracy, and consistency of work.
  • Use standard technical support tools and processes.
  • Perform additional duties as required.

 

Required Skills and Experience:

  • Ability to read and understand requirement documents, engineering specifications, schematics, and system block diagrams.
  • Ability to maintain confidentiality of company information and work with discretion.
  • Ability to effectively interact with all levels of personnel, including senior management.
  • Strong responsiveness to internal team and customer needs.
  • High level of creativity, organization, resourcefulness, and attention to detail while managing multiple tasks.

 

Technical Skills:

  • Strong understanding of networking concepts (TCP/IP, DNS, DHCP, routing/switching, VLANs, NAT).
  • Good understanding of Rocky Linux, RedHat, and Ubuntu, with the ability to install and configure routers and switches.
  • Knowledge of DOCSIS, CMTS platforms, RF signals, and broadband infrastructure is a plus.
  • Knowledge of network monitoring tools (e.g., PRTG, Zabbix, SolarWinds, Elastic, Grafana, Prometheus) is a plus.
  • Knowledge of virtualization platforms such as VMware vSphere/ESXi, KVM, or Hyper-V.
  • Familiarity with headend systems used in cable or IPTV environments is a plus.
  • Exposure to cloud platforms such as AWS, GCP, Azure, or private data clouds.
  • Basic understanding of containerization and orchestration technologies such as Docker and Kubernetes.
  • Basic scripting knowledge (e.g., Python, Shell, Bash) to automate log or data collection is a plus.

Qualifications:

  • Bachelor’s degree in Computer Science, Electronics, Networking, or a related discipline.
  • Up to 3 years of relevant experience in technical or network/system support roles.
  • Relevant certifications (CCNA, CompTIA Network+, SCTE, AWS Certified Cloud Practitioner) are a plus.

 

Why Join Us? 
Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.

Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.

 

 

Learn more about how we're on a quest to connect the future and build what's next. 


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