Title:  Customer Success Specialist

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

We are seeking a Customer Success Specialist (CSS) in Costa Rica working remotely to provide vital administrative, operational, and analytical support within our Customer Success organization.

How You'll Help Us Connect the World:

As a Customer Success Specialist, you will support the operational backbone of our Customer Success team. You will maintain inventory and license records, update support cases, track chronic trends, keep improvement plans accurate, and manage risk registers and sales orders. You’ll also identify and resolve data inconsistencies to ensure customer accounts remain accurate across all downstream systems.

This role ensures smooth service delivery across TopDog, BullDog, and WatchDog accounts, maintaining high‑quality documentation, accurate data, and streamlined operations that support customer retention and service excellence. The position collaborates closely with Customer Success Managers and cross‑functional partners to ensure our customers experience consistent, reliable, and proactive support.

Your work helps the business operate efficiently, strengthens customer relationships, and supports proactive issue management—ultimately driving improved customer outcomes and operational excellence.

Required Qualifications for Consideration:

• Associate degree preferred, or 7+ years of relevant experience.
• Experience supporting administrative or operational workflows in Customer Success, Service Management, or IT.
• Strong organizational skills with accurate handling of inventory, licensing, and account records.
• Background in tracking customer cases, recurring issues, or service improvements.
• Ability to spot data inconsistencies and correct records across systems.
• Skilled at documenting risks, improvement actions, and contributing to RCA activities.
• Proficient with Microsoft tools.
• Comfortable working in a fast‑paced environment.
• Advanced Excel expertise.

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.vistancenetworks.com/content/How-We-Hire/?locale=en_US

Why Join Us?

Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.

RUCKUS Networks delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-aware security, providing exceptional performance with simplified management.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.

Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.